Refund, Return & Dispute Resolution Policy

BidVex Inc. operates an online auction marketplace. All listings — including but not limited to vehicles, storage lockers, multi-item lots, equipment, and consumer goods — are offered for sale on a strict "as-is, where-is" basis. By placing a bid on any listing, the bidder represents that they have personally examined or had a reasonable opportunity to examine the lot and accept its condition in its entirety.

BidVex makes no warranties of merchantability, fitness for purpose, completeness, accuracy of description, or absence of defect, whether express or implied, beyond those mandatorily imposed by Canadian provincial consumer-protection legislation.

Every bid placed on BidVex constitutes a binding, irrevocable offer to purchase the listed lot at the bid amount tendered. Once the auction closes and the winning bid is confirmed, a legally enforceable purchase contract is formed between the buyer (or the buyer's Legal Bidder of Record under the Broker mandate in §1 of the Vehicle Auction Annex) and the seller.

Bids may not be retracted, lowered, or transferred after submission, save for a manifest typographical error reported to BidVex Resolutions in writing within fifteen (15) minutes of submission and prior to the auction's close.

Hammer prices, broker commissions, and platform service fees are final and non-refundable. BidVex shall not issue a refund of any such amount except in the following narrow circumstances:

• (a) Material misrepresentation by seller — the lot delivered differs in a material respect (e.g., wrong VIN, undisclosed lien, fundamentally different item) from its listing description, as determined by BidVex Resolutions in good faith;
• (b) Failure to deliver title — for vehicle auctions, the broker or seller fails to deliver a clean transferable title within thirty (30) days of payment;
• (c) Unauthorized administrative cancellation — BidVex cancels the auction post-hammer due to fraud, sanctions screening, or regulatory order.

Buyer's remorse, change of mind, financing fall-through, failed inspection, and discovery of pre-existing condition disclosed in the listing are not grounds for refund.

The $500 CAD security deposit pre-authorized by every buyer prior to bidding on a vehicle is held by Stripe, Inc. and refunded automatically when (i) the broker partnership is terminated with no outstanding bid or invoice obligation, or (ii) the buyer settles in full within seventy-two (72) hours of a winning bid (in which case the deposit is applied as a down-payment, not refunded).

The deposit is forfeited as liquidated damages if the buyer fails to settle within the 72-hour window, in accordance with §1.3 of the Vehicle Auction Annex of our Terms of Service.

A buyer wishing to claim a refund under §3(a)-(c) must:

1. Submit a written claim to support@bidvex.com within seventy-two (72) hours of the auction close (vehicles) or forty-eight (48) hours of pickup (storage / multi-lot);
2. Include the lot URL, photographs of the discrepancy, copies of correspondence with the seller or broker, and the buyer's BidVex user ID;
3. Cooperate with BidVex Resolutions' investigation, including providing a sworn statement if requested.

BidVex Resolutions will render a written decision within fifteen (15) business days. The decision is binding pending the parties' right to pursue binding mediation at the *Centre de règlement de différends* in Sherbrooke, QC, in accordance with §B of our Terms of Service.

For vehicle auctions: title passes through the broker as Legal Bidder of Record under the double-transfer mechanic described in §2.2 of the Vehicle Auction Annex (Seller → Broker → Buyer). Pickup is at the seller's location, on the date communicated by the broker, against presentation of government ID and the BidVex-issued pickup code. Failure to pick up within seven (7) days of notice authorizes the seller to charge reasonable storage fees, which shall be the buyer's responsibility.

For storage and multi-lot auctions: pickup terms are listing-specific and disclosed on the lot page. As-is/where-is rules apply.